HELP CENTER

WHERE AM I LOCATED?

Farm on the Hill is located in the Western District of Victoria, in MacArthur. 

WHAT POSTAGE DO I PAY?

For any local customers I'm happy to meet up when I am in Hamilton, Warrnambool, or you can pick up in Macarthur, so you don't have to pay any postage! 
At checkout you can also choose standard or express post sent by Australia post.
Also a few special 'bundle deals'.
If you would like an especially large order or International  I can individually work out the most economical way to post so please send me an email. x

WHAT IS YOUR RETURN POLICY?

At Farm on the hill I pack each item with great care, but when I post them with Australia Post, if any damage occurs in their hands unfortunately I cannot offer any refund or replacement. Fingers crossed as this has never happened to anything I've sent yet!

WHAT MATERIALS DO YOU USE?

My cards come with recycled envelopes. Every design is pondered over as I daydream and sketch ideas when I'm actually meant to be doing farm work!
I love using locally sourced Australian products and I also adore French and English antique laces and fabrics which I unashamedly source, hoard and use in my designs. I mean who can resist a doll with antique Parisian bloomers!

WHAT ARE THE PAYMENT OPTIONS?

I'm happy to take PayPal, Direct Debit or payment in cash if local in person. Whatever is easiest for you.

WASHING INSTRUCTIONS

Do not wash any of the fabric or paper products. Any fabric products can be spot cleaned. Always take care.
Mugs are dishwasher safe.